Eugene Apparel

FAQ

How do I take my measurements? 

Vogue has some great instructions, check it out here


Where does Eugene Apparel ship?

Currently only shipping to the United States and Canada. 

If you are an international customer, Eugene Apparel wants to make it work, please contact us!

Packages shipped within the United States will be shipped by USPS Priority with a tracking number, insurance will be applied to orders over $100. 

Custom orders will require a signature at delivery of package. 


How long will my order take? 

Garments will take 4-5 weeks and shipping time. 

Accessories will take 1-2 weeks and shipping time.  


Why is my item a different color?

Eugene Apparel strives to describe the color of items to the best of our ability. Pictures of items can appear different depending on device. 


Why don’t you have more of a variety of sizes? 

Being a small operation it takes a little more time to complete patterns and fit, in the future we will have more options. Please contact us if you are looking for a size we do not carry yet. 


What kind of payments do you accept?

Eugene Apparel accepts PayPal and all major credit cards. 


Need to cancel or change your order? 

Please contact us as soon as possible.  

Where is my package? 

Please refer to your tracking number. Eugene Apparel takes many steps to ensure a package does not go missing, if a package goes missing we offer store credit. 


Thinking about a custom design? 

Please contact us! Eugene Apparel wants to have an engaging conversation about your dream garment with you. 


Why do you need a deposit? 

Custom designs take a huge amount of work and dedication. The complete process is very long and deposit helps to offset some initial cost. 

Deposits for custom work will not be refunded 


Can I get a refund or exchange my custom design? 

All sales are final on custom designs. 


If you did not see an answer to your question please contact us! Thank you! 


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